Services

With considerable experience of policy development and service delivery, across the whole of the social housing sector, Lyn brings a proven set of skills and experience to the market. Lyn is available for short to medium term projects, policy development, training or service review within any of the areas listed below, as well as general housing policy developments.

Expertise & specialist knowledge in:

Attitudes to homelessness
Temporary accommodation service provision
Joint Future (including housing support, housing for older people and disabled housing provision)
Provision of accommodation for Registered Sex Offenders (including awareness training and policy development)
Antisocial behaviour
Resident involvement
Local Housing Strategies and associated strategic work
Planning for affordable housing
Training provision on performance management, homelessness, allocations, antisocial behaviour, planning and equalities

Social housing policy expertise:

Developing effective performance management approaches
Allocations policy development (including specialist housing need assessments)
Developing effective resident engagement strategies
Developing standards of homelessness service provision (temporary accommodation and best interests of children)
Customer service excellence

Through her participation (on behalf of the CIH and others) in the following national groups, Lyn has developed a sound understanding of the "big picture" in terms of delivering quality public services that provide positive outcomes for both individuals and communities.

Parliamentary Cross Party Group on Affordable Housing (Scottish Parliament)
Review of Older Peoples Housing (Scottish Government)
Regulation Advisory Group (Communities Scotland)
Tenant Participation Advisory Group (Communities Scotland)
National Telecare Development Board (Joint Improvement Team)
Scottish Accessible Housing Network
Scottish Practice Exchange Group

Current service developments

In conjunction with other independent consultants, Lyn is currently involved in developing services in the following areas:

Equalities - with Tony Stevenson of Changing Mindz
- Guiding You Through a Minefield (PDF 1.1Mb)

Tenancy Sustainment - with Nick Hopkins Consulting
- Sustaining Tenancies Through A Recession (PDF 392kb) - Trifold Flyer