Services
With considerable experience of policy development and service delivery, across the whole of the social housing sector, Lyn brings a proven set of skills and experience to the market. Lyn is available for short to medium term projects, policy development or service review within any of the areas listed below, as well as general housing policy developments.
Expertise & specialist knowledge in:
- Attitudes to homelessness
- Temporary accommodation service provision
- Joint Future (including housing support, housing for older people and disabled housing provision)
- Antisocial behaviour
- Resident involvement
- Local Housing Strategies and associated strategic work
- Planning for affordable housing
- Training provision on performance management, homelessness, allocations, antisocial behaviour, planning and equalities
Social housing policy expertise:
- Developing effective performance management approaches
- Allocations policy development (including specialist housing need assessments)
- Developing effective resident engagement strategies
- Developing standards of homelessness service provision (temporary accommodation and best interests of children)
- Customer service excellence
Through her participation (on behalf of the CIH and others) in the following national groups, Lyn has developed a sound understanding of the "big picture" in terms of delivering quality public services that provide positive outcomes for both individuals and communities.
- Parliamentary Cross Party Group on Affordable Housing (Scottish Parliament)
- Review of Older Peoples Housing (Scottish Government)
- Regulation Advisory Group (Communities Scotland)
- Tenant Participation Advisory Group (Communities Scotland)
- National Telecare Development Board (Joint Improvement Team)
- Scottish Accessible Housing Network
- Scottish Practice Exchange Group